Here you can find answers to questions about sizing, packaging, shipping and many other useful information.


Batterys are not allowed to be disposed in your house waste.

You as a user are committed to take care of the correct disposal.

In our store, or send in with a postpaid shipment, we accept the return of all types of batteries we sell.

Alternatively you can dump the batteries at a local recycling stations.

You can identify these products on the symbol of the crossed out waste bin.


Signs like Cd., HG. or Pb. show which toxic substance is included.

How is my new bike packed?

We try to send the bikes in an almost 99% mounted way.

Depending on the category of bike you order your bike can be completely build up and you just have to screw on your pedals and adjust the height or, in the worst case, if you can call it like that, you have to mount the handelbar, the front wheel and the seatpost.

All bikes are build up in our workshop, checked for optical issues and adjusted to perfection to give you a great experience on your first ride.



We recycle!

If you are suprised to get your new Shimano rear derailleur in a DT Swiss box, we can understand that, but you should not be worried.

We do recycle as much, as possible and a lot of the wrapping we get each day, leaves our shipping area on the same day, with different content.

We give a regular cardboard box a longer lifecycle which heps our nature.



Import Duties & GST

Important Notice: You need to be logged in to see prices without German VAT for export purposes.


Import Duties & GST

It is a legal requirement that we declare the full value of the goods on all international packages.

Once your order reaches your home country it may be subject to import duties and taxes. We do not cover any duties which are subjected by third partys.